Important Salon Policy:
Please arrive in plenty of time for your appointment and if it is your first visit, allow extra time to complete your medical consultation form. If you do arrive late, we will do our best to accommodate you but we may have to reduce the length of your treatment to ensure other clients are not kept waiting for their scheduled appointment.
Please turn your mobile phone to silent whilst you are in the salon so that all clients can relax.
Please ensure you provide us with your full medical history when requested – this is for your safety. The salon will not be responsible should a problem arise due to important information being withheld.
No children under the age of 12 can be permitted into the treatment areas (except for pre-arranged exclusive use children’s parties) this ensures your child’s safety, yours and other client’s precious relaxation time.
You will see throughout our treatment menu, we charge a premium for certain treatments being carried out by senior therapists (or the salon owner). They have over 10 years’ industry experience, high level skills and extensive knowledge in their field. Despite this, all of our staff are highly qualified to a minimum of NVQ level 2, are experienced and will offer you a fantastic service. Please state clearly if you require a senior or regular therapist at the time of booking.
Where you request a specific therapist we will always do our best to accommodate this but we cannot always guarantee your request due to unavoidable occurrences suchas staff training, illness etc.
Deposit & Cancellation Policy:
We require a 50% booking fee for all treatments at the time of booking. This can be paid over the phone/online or in salon to secure your appointment. This will be deducted from the balance of your treatment at checkout.
Out of courtesy to other clients and our therapists, please give at least 48 hours notice for the changing or cancellation of an appointment, booking fees are transferable if 48 hours notice is given but NOT refundable.
If you fail to attend your appointment or give less than 48 hours notice then your booking fee will automatically become non refundable and acts as our cancellation charge.